Right of withdrawal
If the customer is a consumer (§ 13 BGB), he has the right to revoke this contract within fourteen days without giving reasons. The revocation period is fourteen days from the day on which the customer or a third party named by him, who is not the carrier, has taken possession of the last goods. In order to exercise the right of withdrawal, the customer must inform us (Hörluchs Hearing GmbH & Co. KG, Bergseestraße 10, 91217 Hersbruck ; Fax: 09151 / 90 886 27; E-Mail: email@example.com) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) about his decision to revoke this contract. He can use the sample letter shown under 22. for this purpose, which is, however, not mandatory. The timely dispatch of the declaration shall be sufficient to comply with the revocation period.
Consequences of the revocation
If the customer revokes this contract, we must repay all payments that we have received from the customer, including the delivery costs (with the exception of the additional costs resulting from the fact that the customer has chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received the notification of the revocation of this contract. For this repayment, we will use the same means of payment that the customer used for the original transaction. In no case will the customer be charged any fees because of this repayment.
We may refuse repayment until we have received the goods back or until proof is provided by the customer that the goods have been returned, whichever is the earlier. The customer shall return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which the customer notifies us of the revocation of this contract. The deadline is met if the customer sends the goods before the end of the fourteen-day period.
The customer shall bear the costs of returning the goods.
The customer shall only be liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.
Exclusion of the right of withdrawal
The right of withdrawal is excluded for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer, in particular hearing protection, SE earmoulds or in-ears (headphones) individually manufactured and adapted according to customer specifications, delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery (in particular but not exclusively care products, cleaning agents, etc.).